Overview

Nice Pallets Liquidation (NPL), we strive to ensure your satisfaction with every purchase. This Refund and Returns Policy outlines our guidelines for returning items and seeking refunds. By making a purchase on our platform, you agree to the terms stated below.

1. Returns Eligibility:

Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team within 1 to 3 days of receiving your order.
Incorrect Item Received: In the rare event that you receive an incorrect item, contact us immediately for resolution.
Change of Mind: While we do not generally accept returns for change of mind, exceptions may be considered on a case-by-case basis. Contact customer support to discuss your situation.

2. Return Process:

Contact Customer Support: To initiate a return, please contact our customer support team at [email protected]. Provide your order number and details of the issue.
Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to proceed.
Return Shipping: For defective, damaged, or incorrect items, NPL will provide a prepaid return shipping label. If the return is due to a change of mind, the cost of return shipping is the responsibility of the buyer.

3. Refunds:

Refund Process: Refunds will be processed once the returned items are received, inspected, and deemed eligible for a refund.
Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
Timing: Refunds may take 7 business days to reflect in your account, depending on your financial institution.

4. Conditions for Returns:

Original Condition: Returned items must be in their original condition, unopened, and unused.
Packaging: Please return items in their original packaging, including all accessories and documentation.
Exceptions: Items marked as non-returnable or final sale cannot be returned.

5. Canceling an Order:

Cancellation Window: You may cancel an order within 24 hours of placing it. Contact customer support for assistance.

6. Contact Information:

For any questions or concerns regarding our Refund and Returns Policy, please contact us at [email protected].

Note: This policy is subject to change, and any modifications will be reflected in the “Last Updated” date at the top of the page. It is advisable to review this policy regularly for updates.

Thank you for shopping with Nice Pallets Liquidation. We appreciate your understanding and cooperation.

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